Refund & Return Policy

At De Champ Sports & Toys, we want you to be happy with your purchase. This policy explains how returns, exchanges, cancellations and refunds work for both Cash on Delivery (COD) and online payment orders.

1. Return Window

You may request a return or exchange within 7 days of delivery. To be eligible, the product must be unused, in its original condition, with all tags and original packaging intact.

2. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless defective or damaged on arrival:

Innerwear, socks and other personal-wear items.
Products marked as "non-returnable" on the product page.
Items that have been used, washed, or damaged after delivery.

3. Damaged, Defective or Wrong Items

If you receive a damaged, defective or incorrect product, please contact us within 48 hours of delivery with your order number and photos of the item. We will arrange a free replacement or a full refund, whichever you prefer.

4. How to Request a Return

Contact us via the Contact Us page or by email/phone with your order number and reason for return.
Our team will confirm eligibility and arrange a pickup, or share instructions to ship the item back.
Once the returned item is received and inspected, we will process your refund or exchange.

5. Order Cancellation

Orders can be cancelled free of charge any time before they are dispatched. Once an order has been dispatched, it cannot be cancelled — you may instead request a return once it is delivered, subject to this policy.

6. Refunds — Cash on Delivery (COD) Orders

Since COD orders are paid for at the time of delivery, refunds for cancelled, returned or undelivered COD orders are made via bank transfer or UPI to an account you provide. We will request your bank/UPI details to process the refund, which is typically completed within 7–10 business days of approval.

7. Refunds — Online Payments

For orders paid online (card, UPI or net banking), refunds are credited back to the original payment method used at checkout. Refunds are typically processed within 7–10 business days of approval, though the amount may take a few additional business days to reflect depending on your bank or payment provider.

8. Shipping Costs on Returns

If a return is due to our error (damaged, defective or wrong item), we bear the return shipping cost. If a return is due to a change of mind, return shipping costs may be deducted from your refund unless otherwise stated at the time of purchase.

9. Contact Us

For any return, exchange or refund query, please reach out to us using the details on our Contact Us page.